1. Warranty Period

JISULIFE provides a 12-month limited warranty from the original date of purchase.

2. Proof of Purchase

To submit a warranty claim, you must provide valid proof of purchase from an official JISULIFE sales channel.

• Order ID or Invoice Number
• Sales Invoice
• Order Confirmation Email showing the product description, purchase price, and sales channel.
  
  

Note: This limited warranty is valid only in the country where the product was originally purchased. The warranty becomes void if the product is taken or shipped to another country.

3. Warranty Exclusions

This warranty does not cover damage or defects resulting from:

• Failure to provide the original packaging containing the product serial number during a warranty claim.
• Improper use or incorrect installation.
• Damage caused by natural disasters, including lightning, floods, tornadoes, earthquakes, or similar events.
• Accidents.
• Misuse or abuse.
• Negligence.
• Commercial or industrial use.
• Modification of any part of the product, including the antenna.
• Connection to an incorrect voltage or power supply.
• Repair or attempted repair by anyone other than an authorized service center.
• All warranties are non-transferable and can only be claimed by the original purchaser. Products purchased second-hand or from another individual are not eligible for warranty coverage.
  
  

4. Reporting a Warranty Issue

To report a warranty claim, please contact our customer support team:

Email: order@jisulife.com.pk
WhatsApp: 0315-2000940

Please include the following information when submitting your claim:

• Order ID: Available in your account’s order history.
• Model Number: Found in your order history and on the product packaging.
• Issue Description: Clearly explain the problem and attach relevant photos or videos to help us diagnose the issue.
• Error Messages: Include any error messages, if applicable.
• After initial verification, the buyer must securely send the faulty product to the address provided by our support team for inspection, testing, and warranty evaluation.
  
  

5. Warranty Service Process

Upon receiving your warranty claim, our technical team will review and verify the reported issue.

• If the issue is covered under this warranty and is not subject to any exclusions, we will proceed with the appropriate warranty service.
• If the warranty claim is approved but the exact replacement model is unavailable, we may provide a replacement product of similar value, specifications, and functionality.
  
  

6. Resolution Time

We strive to process all warranty claims as quickly as possible. The resolution timeframe may vary depending on the nature of the issue, inspection results, and replacement stock availability. Our support team will keep you informed throughout the process.

7. Services Outside Warranty

Any repairs or services requested outside the scope of this warranty may incur additional charges. A quotation will be provided, and your approval will be obtained before any non-warranty work is carried out.

8. Final Terms

Our goal is to ensure complete customer satisfaction and provide reliable after-sales support. If you have any questions regarding this warranty policy, please contact our customer support team.

JISULIFE reserves the right to approve or reject any warranty claim at its sole discretion without providing a specific reason.

Email: order@jisulife.com.pk